DEPARTMENT: Outpatient Behavioral Health Services
COMPANY MISSION STATEMENT:
We, at Stein Counseling and Consulting Services, Ltd., strive to bring light to the darkness and hope to the hopeless, and restore brokenness through serving individuals, families and communities.
OUTPATIENT TEAM VISION STATEMENT:
Providing a safe and supportive space to heal and grow, through evidence-based and holistic approaches.
Provide counseling services to both voluntary and involuntary clients. Work with individuals and groups to promote optimum mental health. May work with individuals, couples and/or families in the areas of: parenting; marital problems; mood management; trauma; stress management; problems with self-esteem; issues associated with aging and mental and emotional health; at-risk behaviors; as well as developmental/cognitive issues.
MAJOR RESPONSIBILITIES AND DUTIES:
- Maintain confidentiality of treatment records relating to clients’ treatment as stated in Wisconsin State Statutes, Administrative Code Chapter DHS 92
- Be a Member and Follow the American Association of Marriage and Family Code of Ethics and refer to aamft.org.
- Encourage clients to express their feelings and discuss what is happening in their lives, and help them to develop insight into themselves and their relationships.
- Collect information about clients through interviews, observation, and psychological tests and materials as appropriate (DSM5 behavioral checklist and biopsychosocial questionnaire).
- Develop and implement treatment plans based on clinical experience and knowledge.
- Prepare and maintain all required treatment records and reports, complete every ninety (90) days or every thirty (30) days if the client is being seen twice a week.
- Follow Stein Counseling Policies and Procedures regarding billing services for in home counseling, outpatient counseling services, Inclusa, WRIC CCS, Wisconsin Medicaid and Medicaid HMOs.
- Follow Stein Counseling Policies and Procedures regarding assessments, casenotes/progress notes and discharges
- Complete all case notes/progress notes by 1:00 p.m. the next business day.
- Follow Stein Counseling Policies and Procedures regarding client suspensions and staff appropriately with the collaboration team.
- Complete timesheet in a timely manner by deadlines of 8:00 a.m. every Monday and on the 15th and last day of the month for supervisor review and payroll preparation.
- All WRIC CCS billing is due next business day by 1:00 p.m. If it is the last day of month, due at end of shift.
- Complete client satisfaction surveys, minimum requirement is twenty four (24) per calendar year
- Maintain expected minimum client contact hours each week (minimum 70% client contact hours)
- Guide clients in the development of skills and strategies for dealing with their problems.
- Refer clients, or family members to community resources or to specialists as necessary.
- Modify treatment activities and approaches as needed to comply with changes in clients’ status.
- Counsel family members to assist them in understanding, dealing with, and supporting the client or clients.
- Evaluate the effectiveness of counseling interventions and clients’ progress in resolving identified problems and moving towards defined objectives.
- Meet with families, social workers, and other interested parties to exchange necessary information during the treatment process.
- Learn about new developments in the field by reading professional literature, attending courses and seminars, and establishing and maintaining contact with other social service agencies.
- Working knowledge of information about community mental health needs and resources that could be used in conjunction with therapy.
- Maintain awareness of behavioral, crisis-management techniques, and personal safety as well as physical skills necessary relative to frequent travel/driving.
- Understand and follow policies and procedures of the in home counseling and outpatient behavioral health counseling department, and Stein Counseling and Consulting Services, Ltd., as outlined in the department and agency policy manuals as well as applicable Wisconsin state statutes and administrative code chapters specific to the profession.
- Participate in regularly scheduled individual and group supervision, and ongoing evaluation.
- Maintain continuing education credits in accordance with State of Wisconsin and licensure guidelines and Stein Counseling and Consulting Services policies.
- Develop personal and professional goals annually.
- Maintain acceptable ratings (85% or better) in all areas on performance reviews (job performance, supervisor ratings, client satisfaction and client satisfaction surveys, collateral ratings, QAUR, etc).
- Perform other duties and responsibilities, consistent with this position description, as requested by the Billing Services Team Leader, Clinic Administrator, Operations Team Leader and/or President of Stein Counseling and Consulting Services, Ltd.
General office setting. This position requires: dealing with resistant and reluctant clientele and an ability to manage conflict; the ability to work without close supervision; the ability to meet strict deadlines, as outlined by the State of Wisconsin and agency expectations; and the ability to work with your team, office assistant team and billing team and external customers and/or the public.
- Assess therapy needs of clients
- Assist clients in understanding personal or interactive problems
- Understand and appropriately implement various research based counseling techniques
- Utilize effective interviewing procedures/techniques
- Analyze data or information
- Develop appropriate treatment plans
- Document/record information per state and agency expectations
- Make decisions and solve problems
- Communicate with persons inside and outside organization
- Communicate with supervisors, peers, billing team, office assistant team
- Update and use relevant knowledge
- Resolve conflicts and negotiate with others
- Provide consultation and advice to others
- Think creatively
- Understand and adhere to healthy boundaries with clients
- Possess basic knowledge of computers (Google, email, internet, etc)
- Organize, plan, and prioritize work
- Use conflict resolution techniques
- Advise clients in emergency situations
- Follow confidentiality procedures
- Relate to clients’ socioeconomic conditions
- Evaluate client response to therapy
- Monitor client progress
- Refer clients to community services or resources as necessary
EDUCATION AND EXPERIENCE:
Master’s Degree in Community Counseling, Marriage and Family, Social Work, Psychology, or related field. Must be eligible for Licensure as a LPC, LMFT, LCSW. Ideal candidate will possess 3,000 hours of documented mental health experience working with individuals, couples, families and/or At-Risk Youth. Must have excellent communication and interpersonal skills, with the ability to work within the concept of a team. Requires valid driver’s license and reliable transportation with adequate auto liability insurance and a good driving record.
Those working towards licensure will receive regular clinical supervision by a LMFT and will also participate in regular clinical collaboration with other licensed professionals on a weekly basis.
LOCATION AND OFFICE HOURS:
571 Braund Street, Onalaska, WI 54650
This position requires a flexible schedule and must be willing to work early evenings.
Monday through Thursday 8:00 a.m. – 6:00 p.m., Friday 8:00 a.m. – 2:00 p.m.
EMPLOYMENT STATUS: Full Time Licensed Marriage and Family Therapist