CHARM (CHild At Risk Monitor) Monitor

Job Purpose: Empower parents to effectively parent their child/ren providing parent education using research and evidenced based tools. 


  • Drive to client’s home and ensure safety of children in client’s care.
  • Observe and report on what the social worker is requesting as reason for the stops taking place.
  • Provide professionally written documentation following each CHARM stop. 
  • Administer urinalysis or breathalyzer if necessary and requested by the social worker.
  • Ensure high standard of ethics by providing for family confidentiality.
  • Participate fully as a team member by developing professional relationships with team members as well as foster good rapport with county referral sources.
  • Attend training relating to professional growth and maintain professional development expectations as outlined in SCCS policy manual.
  • Understand and follow policies and procedures of the Family Intervention Program, and of Stein Counseling & Consulting Services, Ltd., as outlined in the department and agency policy manuals.
  • Participate in regularly scheduled supervision and ongoing evaluation.
  • Maintain awareness of behavioral, crisis-management techniques, and personal safety as well as physical skills necessary relative to frequent travel/driving.
  • Develop personal and professional goals annually.
  • Maintain acceptable ratings (85% or better) in all areas on performance reviews (job performance, supervisor ratings, collateral ratings, QAUR, etc).
  • Perform other duties and responsibilities, consistent with this position description, as requested by the Program Supervisor/Manager and/or President of Stein Counseling & Consulting Services, Ltd.

Work Environment: Services are primarily provided in the homes of clients, which may require working in

undesirable environments which may require working in unclean homes. This position also requires: dealing with resistant and reluctant clientele and an ability to manage conflict; the ability to work without close supervision; the ability to meet strict deadlines, as outlined by state and agency expectations; and the ability to work with external customers and/or the public. Must possess a valid driver’s license, a driving record in good standing and sufficient automobile insurance (as defined in the SCCS policy manual).


  • Possess strong communication and interpersonal skills
  • Must be familiar with the community and community support agencies
  • Possess knowledge of child development and effective parenting techniques
  • Must exhibit a willingness to assist in the personal development of families
  • Must be flexible and adaptable to meet the needs of the families and program
  • Employ effective interviewing procedures 
  • Objectively and professionally document/record information per state and agency expectations
  • Consistently make sound decisions and problem solve effectively
  • Communicate professionally with supervisors and peers
  • Resolve conflicts and effectively employ negotiation skills with others 
  • Possess basic knowledge of computers (Word, email, internet, etc) 
  • Possess the ability to work independently, including organizing, planning, and prioritizing work 
  • Use conflict resolution techniques 
  • Maintain emotional control under stress
  • Advise clients in emergency situations 
  • Follow confidentiality procedures 
  • Understand and adhere to healthy boundaries with clients
  • Relate to clients’ socioeconomic conditions 

Education and Experience: Experience working in a social services or educational setting. Experience working with parents and children from birth to thirteen. Experience working with families of diverse cultural and economic backgrounds. Ideal candidate will possess a bachelor’s degree in Child Development, Psychology, Social Work, Family Studies, or other related field.  Must have excellent communication and interpersonal skills, with the ability to work within the concept of a team. Requires valid Wisconsin driver’s license and reliable transportation with adequate auto liability insurance and a good driving record.

Supervised by: This position will receive supervision from a Program Supervisor.

Hours: This position requires a flexible schedule—must be willing to work evenings, weekends, and holidays. 

Please send all letters of interest, resume, and job application to No phone calls, please!